Data Deletion Instructions

Last Updated: December 12, 2025

How to Request Data Deletion

If you wish to delete your personal data from ChillScheduler, you can do so by following these steps:

For Business Owners

1. Email Request: Send an email to support@chillscheduler.com with the subject line "Data Deletion Request"

2. Include the following information:

   • Your registered email address
   • Your business name
   • Confirmation that you want to permanently delete your account and all associated data

3. Verification: We will verify your identity before processing the deletion request

4. Processing Time: Data deletion requests are typically processed within 30 days of verification

What Gets Deleted

When you request data deletion, the following information will be permanently removed:

• Account Information: Email, name, and password
• Business Details: Business information, services, staff details, and policies
• Booking Data: All appointment records and booking history
• Conversation History: All WhatsApp conversation logs
• Configuration Data: WhatsApp API credentials and settings

What May Be Retained

In certain circumstances, we may be required to retain some data:

• Legal Obligations: Data required by law or regulatory requirements
• Dispute Resolution: Information needed to resolve disputes or enforce agreements
• Anonymized Data: Aggregated, anonymized data that cannot identify you

Important Notes

• Irreversible Action: Data deletion is permanent and cannot be undone
• Service Termination: Deleting your data will result in termination of your ChillScheduler account
• Backup Data: Some data may exist in backups for up to 90 days before permanent deletion
• Third-Party Services: Data shared with third-party service providers will be deleted according to their policies

Questions?

If you have questions about data deletion or need assistance, please contact us at:

ChillScheduler Support Email: support@chillscheduler.com